Most airlines train their crews in disruptive passenger diffusion techniques and some provide their crews with the skill set to actually physically restrain an individual when communication fails. Yet, a disturbing number of airlines do not actually carry the restraint devices that need to be applied in the aftermath of physical action taking place. 

Beth Blair reviews the issues airlines face in the selection of restraint kits and the regulatory challenges to be overcome.Over the past decade airlines have encountered some of the most unusual, devastating and outright wacky stories in aviation history. One reoccurring theme continues to surface and that is flight crews having to restrain unruly passengers. Such actions are most commonly triggered by a passenger acting out from alcohol intoxication, air rage or premeditated terrorism.

On routine flights, situations such as an upset or inconvenienced passenger normally end up being defused by the in-flight crew properly utilising Crew Resource Management (CRM). All cockpit and cabin crew are trained in CRM, which offers employees tactics on how to handle abnormal situations. Training includes working on group dynamics, proper communication skills and necessary decision-making. For cabin crew, using CRM while managing passengers can have a major influence on the situation’s outcome. MORE ONLINE


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