Mavis Xotong, a member of South African Airways cabin crew, went above and beyond the call of duty to assist Kate Whalley- Hands, who was struggling to comfort her 20-month-old daughter during a 15-hour flight from New York to Johannesburg. The infant had been crying for three hours, upsetting many other passengers, when Xotong offered to help. Using the airline’s blankets, she tied baby Imogen to her back and continued to serve passengers while carrying the child, allowing the mother to eat her meal. After 15 minutes, baby Imogen was returned, fast asleep, to her mother.
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