Reports emerged that Thomas Cook apologised and gave a full refund to Jolen Duggleby, 23, for her treatment on her flight from Dalaman to Newcastle. Duggleby, who is disabled, requested special assistance for her flight however they did not show up. She was provided with a chair for the flight that needed to be lifted onboard, but one of the crewmembers attempted to lift Duggleby’s legs, instead of the chair, causing her pain. The cabin manager was allegedly aggressive towards Duggleby when she spoke to her and, upon landing, her wheelchair was damaged in several places. Thomas Cook has offered to replace or pay for repairs to the wheelchair.