Passenger Profiling: cases for and against

Passenger Profiling: cases for and against

Passenger profiling continues to be a contentious issue with ongoing debates about its use in airports. Managing the growing number of passengers with the same or less resource means identifying people who pose a potential threat will remain a critical challenge. The levels and use of security technology across airports are at the highest levels…

GETTING THERE: HELPING AIR TRAVELLERS SAFELY FIND THEIR WAY

GETTING THERE: HELPING AIR TRAVELLERS SAFELY FIND THEIR WAY

Great wayfinding design helps people move through spaces. When designed effectively it can help assist travellers through stressful situations, reduce confusion, and increase satisfaction in the overall airport experience. By designing intuitive spaces and helping travellers calmly move through them, airport operators and security professionals can focus on more pressing issues. Paul McConnell and Mandana…

Social Media Usage: an exercise in control

Social Media Usage: an exercise in control

Social media is part of everyday life. Yet for all the benefits such connectivity offers, employers now have to confront the hazards it introduces, both in terms of viruses which can be introduced into the organisation’s own computer systems and the reputational damage which can be caused by work-related banter in public fora. Dominic Nessi…

GANGS: AIRPORTS AS THE BATTLEGROUND

GANGS: AIRPORTS AS THE BATTLEGROUND

Gangs; they cause chaos worldwide. Their activities range from petty crime and disruption to high profile criminal activities. Transnational gangs are the ultimate entrepreneurs, relentless in conducting their business and harder to control the more lucrative and powerful they become. They fill the gap in the global supply of illegal goods and services, operating a…

ACHIEVING COMPLIANCE: ENSURING QUALITY

ACHIEVING COMPLIANCE: ENSURING QUALITY

Screening officers working on the front lines at airports around the world have a tough job. They are required to operate a variety of different screening technologies and carry out complex processes in a demanding environment. While the likelihood of encountering a real threat is relatively low, the failure to detect one can have potentially…